Service with a smile
Frequently Asked Questions
What kinds of vending machines can I choose - snacks only, drinks only, combo, fresh food, etc.?
Vending machines are available in various types, including snack machines, drink machines, and combo machines. At Service With a Smile, we have Sydney’s most extensive range of choices and can stock your vending machine with a variety of drinks, snacks, food, or a combination of all, tailored to your individual needs. Our ice-cold drinks range from iced teas and coffees to energy drinks, protein, soft drinks, and juices. We offer a diverse range of sweet and savoury snacks, as well as ready-to-eat meals, for breakfast and lunch, that cater to various dietary and cultural preferences.
Can I get a machine that accepts cashless / mobile payments?
Yes, modern vending machines accept a wide range of payment systems. The modern vending machines from Service With a Smile include CASH, Tap n Pay, Apple Pay, Samsung Pay, Android Pay, Pay Pal, cryptocurrency cards, and more.
How important is location / foot traffic / placement?
Very important. High-usage locations, such as offices, transport hubs, hospitals, and 24-hour sites, tend to perform better. At Service With a Smile, we offer free expert advice on the optimum location to place your vending machines.
How much space is required? What physical requirements are there?
You’ll need to check size, clearance, access for servicing, and power/refrigeration (if needed). For a vending machine from Service With a Smile, you’ll typically require ~1 square metre, preferably ground level and a standard power outlet.
What product mix should I offer (healthy vs junk vs specialty)?
Offering a good mix aligned with your audience helps machine usage. At Service With a Smile, we recommend surveying with your staff members to help select an ideal mix for your workplace.
Do I buy or hire/lease the machine?
Many vending machine companies supply, install, and maintain the machines for free. Vending machines from Service With a Smile are 100% free, and we replenish them with new stock every week. We also offer 24/7 support, free of charge, to your business.
What ongoing costs/maintenance should I expect?
The ongoing costs and maintenance vary from one vending machine supplier to another. At Service With a Smile, the ongoing costs and maintenance of your vending machine is managed by our team, so you will never receive an invoice.
How much power will a vending machine use?
Throughout Australia and Sydney, Service With A Smile Vending, provide Vending machines that are low cost on power usage with green power in mind. Our latest fleet of combination machines have a small refrigeration units and smart ambient temperature sensors that detect the external environment, and drop to low power mode. For example if you have an air conditioned office. there would be no need for the vending machine to run all the time. It simply would go into sleep mode like a computer monitor or laptop when left alone or if the temperature rises then the refrigeration would kick in.
How long does it take to get a vending machine installed?
Delivery/installation time can vary, but many vendors promise installation within 12-14 working days
How quickly are machine faults/repairs handled?
(Many providers have a “same-day policy” or a 24-hour response time.) However, Service With A Smile Vending, provide current model machines in many cases brand new that have a 99% uptime rate. In the rare event that the machine ceases to vend, for a temporary time the user simply calls our 1-800 number Service 1800 434 948 and the problem can be sorted out over the phone in under two minutes via electronic refund or remote vend via an app on our technicians phone.
How often is the vending machine restocked?
(Modern machines Provided by Service With A Smile Vending often use remote inventory monitoring to schedule restocking when products run low.)