Our Dedicated Team: Providing Balanced Nutrition and all your Favourite Goodies for 30+ Years
Service with a Smile
Meet the Team
General Manager
Malcolm
A technical background and 35 years in the vending industry working with everything from manufacturers to clients, ensures every aspect of the company is backed with industry experience second to none. Keeps a balanced perspective, willing to think out of the box.)
“I am very proud of our family company we started from scratch. Our mission is to take ownership of providing quality vending services so clients are confident facilities – product range, equipment and service – set rather than follow industry best standards. For a company of 35 years to have over 90% equipment less than 5 years old demonstrates a commitment to longevity. I’d like to think our name represents our philosophy.
It’s all about customer experience but that doesn’t “just happen”. It’s what you don’t see that differentiates!”
Technical
Dave
The friendly voice usually heard when you call for help, looking after all aspects of your facility. Started filling machines, now nearly 25 years later represents experience you can’t just create.
“Once a new customer comes on-board my role starts with ensuring your new machine is prepared and customised to exactly what’s needed for equipment and products. Target is everything perfect before client even sees. Installation then happens – here we are one of few companies fully insured and able to disassemble equipment for awkward locations, ensuring you have the right machine in the right spot and fit for purpose.”
Our latest equipment is built to custom specification and imported directly from the manufacturer. We hold one of the industry’s largest in-house spare parts resources – if there is a problem then rest assured I will have fixed in lightning time. The company expectation of less than 4 hours service response won’t happen without the back end support in place. Reflected by 99.9% uptime and testimony to how impressive the reliability is.
In fact, our latest technology allows me to organise a refund or another product delivered literally while we are chatting on the phone; your immediate issue gets solved in less than 60 seconds. Beat that!!”
Business Development Manager
Guy
Loves cinema, mind expanding literature, holistic approach, to all things, fine watches, travel and all things weird.
“I love to meet with new business, and assist you in your transition to make your workplace a great place to come to. It’s very satisfying knowing that we have the best offerings in the market, above any other Vending Company, mobile food service, and quicker, cheaper, and more hygienic than any Local takeaway. This makes the decision easy, because your team deserve the best, and we do it all for you, by providing the ultimate in Free Vending Machines. Using the word Vending Machines gives people preconceived idea, of a machine with a lot of junk food. I believe we are responsible for turning the industry on its head, with a more balanced approach. One look at our menu is a complete paradigm shift. Over the past 15 years we have partnered with some of Australia’s big industry movers, that are household names. Companies like Coles, Bunnings, Infrabuild, Cleanaway, Inghams, Australia Post, B&D roller doors, and DHL don’t make poor decisions when it comes to their workforce. With clients like these in our portfolio you know your picking the best of the best!“
Service with a smile
Why Choose Us
Vending done right
Happy Customers
Snapon Tools Pty Ltd
Our staff are very happy with the change over to Service With A Smile. The machines are well stocked with a great mix of fun snacks & healthy choices & dietary options such as gluten free. I would highly recommend your service to any industry that truly cares about improving staff moral which in turn increases productivity!
Jamie Brown
Seven Hills
Monitor Business Machines pty ltd
Because of our previous experience with Service With A Smile, we have no hesitation in recommending them in a ‘Preferred Supplier’ status for any vending installations requiring Monitor card systems. They have proven themselves as a viable partner with installation of our readers possible on any of their vending equipment fleet.
Monitor
Australia
Actron Air Pty Ltd
We recently changed over all our 5 vending machines in our building & went with Service With A Smile. The machines are great offering both standard food & healthy options, including things for our Vegetarians & Diabetic Staff. Service With A Smile makes sure that they are stocked regularly and all the guys are so helpful.
Magdalena Carney
Bella Vista
Duncan's Catering Group Pty Ltd
I would recommend Service With A Smile to any prospective business needing vending services. Reasons for this include quality of equipment, breakdown servicing, product range & even rebate statement accuracy. Their friendly and responsive service ensures they are our preferred vending machine supplier.
Duncan Irvine
Sutherland
DHL Supply Chain (Australia)
Just wanted to say how wonderful it is dealing with Service with a Smile! When we told them we wanted to change up the variety in our machines, Guy was out here the next day with samples, and was just so easy to deal with, and happy to help in whatever we needed. We decided to go with the larger machines which can hold more variety of both snacks and drinks, and are looking forward to their install over the next couple of weeks! We look forward to dealing with Service with a Smile in the future, if any issues arise, we know Service with a Smile is always there to help!
Marianne Muscat
Horsley Park
DHL Supply Chain (Australia)
I had the pleasure of meeting with Guy from Service with a Smile regarding our site vending machines. Guy was a pleasure to deal with and nothing was a worry for him. He visited us on site within the week with some samples. We have decided to move forward and go with the larger machines and mix it up a bit and change what we currently hold.
We look forward to dealing with Service with a Smile in the future, if any issues arise, we know Guy will be our contact to assist.
Jodie Quast
Horsley Park